Welcome to www.cancunvacationexperts.com. By accessing and using our website or booking services with Cancun Vacation Experts (operated by Cancun Local Expert S.A. de C.V.), you agree to comply with these Terms and Conditions. If you disagree, please refrain from using this website or any of our services.
1. Introduction
These Terms and Conditions govern the use of services provided by Cancun Vacation Experts, including bookings, reservations, tours, and related services. By using our website or making a booking, you accept these terms in full.
2. Booking and Reservation
2.1 Reservation Process
• Bookings must be made via our website or by contacting our customer service team.
• By submitting a booking request, you agree to pay for the selected tour or service upon booking.
2.2 Booking Confirmation
• Upon submitting a booking, you will receive an email confirmation with reservation details.
• Please review this confirmation. Contact us immediately if there are any discrepancies.
2.3 Payment
• Payment is required at the time of booking unless specified otherwise.
• We accept credit cards, debit cards, and other payment methods available on our website.
2.4 Booking Modifications and Cancellations
• Modifications: To modify your booking, contact us as soon as possible. Changes are subject to availability and may incur additional fees.
• Cancellations:
o Standard Cancellations:
▪ For cancellations made more than 48 hoursbefore the scheduled tour, a full refund will be provided.
▪ Cancellations within 48 hours of the scheduled tour are non-refundable.
o Private Tours:
▪ Cancellations less than 72 hours before the scheduled service: 20% cancellation fee.
▪ Cancellations within 48 hours before service: 50% cancellation fee.
▪ Cancellations within 24 hours of the service: no refunds.
▪ No-Shows: Failure to arrive on time results in no refund.
3. Tour Services
3.1 Tour Availability
• Tours are subject to availability and may be altered, postponed, or canceled due to weather, operational issues, or unforeseen circumstances.
• In case of cancellation, we will offer an alternative tour or refund where applicable.
3.2 Tour Duration
• Tour durations listed on our website are estimates. Duration may vary due to factors such as traffic, weather, or other circumstances.
3.3 Participant Requirements
• Some tours have age, health, or physical condition requirements. Please ensure that all participants meet these requirements.
• Cancun Vacation Experts reserves the right to refuse service to participants who do not meet these requirements.
3.4 Health and Safety
• Follow all safety instructions provided during the tour.
• Cancun Vacation Experts is not liable for injuries, loss, or damages arising from non-compliance with safety guidelines.
4. Pricing and Fees
4.1 Price Changes
• Prices on our website are subject to change without prior notice. The price at the time of booking is the final price.
4.2 Included and Excluded Services
• Tour prices typically include transportation, guide services, entrance fees, and meals unless otherwise specified.
• Any services not listed as included will be the participant’s responsibility and may incur additional charges.
4.3 Taxes
• Prices include applicable taxes unless otherwise noted.
5. Liability
5.1 Limitation of Liability
• Cancun Vacation Experts is not responsible for loss, damage, injury, or delays due to factors beyond our control, including weather, natural disasters, mechanical issues, accidents, or actions of third parties.
5.2 Travel Insurance
• We strongly recommend that customers purchase comprehensive travel insurance to cover unexpected events such as trip cancellations, medical emergencies, or other issues.
5.3 Force Majeure
• Cancun Vacation Experts will not be held liable for inability to perform services due to events beyond our control, such as natural disasters, strikes, government actions, or other force majeure events.
6. Website Use
6.1 Intellectual Property
• All website content, including text, images, logos, and design, belongs to Cancun Vacation Experts and is protected by copyright law. Unauthorized use of any content is prohibited.
6.2 Accuracy of Website Information
• We strive to keep website information accurate and up-to-date; however, we do not guarantee that all information is error-free.
• Cancun Vacation Experts reserves the right to make changes to the website and services at any time.
6.3 User Conduct
• Users agree not to use our website for unlawful purposes or to disrupt the website or engage in behavior that could harm Cancun Vacation Experts or other users.
7. Privacy Policy and Data Protection
Cancun Vacation Experts is committed to protecting your privacy. By using our website and booking services, you consent to our collection, use, and sharing of your personal data as outlined in our Privacy Policy.
7.1 Information We Collect
• Personal Identification: When booking, we collect personal information (e.g., name, email, phone, payment details) necessary to process your reservation.
• Usage Data: We may also collect data on how you interact with our website (e.g., IP address, browser type, device type, pages visited).
7.2 How We Use Your Information
• Booking and Reservations: To process bookings, communicate with you about your tour, and provide support.
• Marketing: With consent, we may send promotional emails about services, special offers, and new tours. You can opt out at any time.
• Legal Compliance: We may use your data to comply with legal obligations or resolve disputes.
7.3 Data Protection
• Security: We implement technical and organizational measures to protect your data from unauthorized access or misuse.
• Third Parties: We do not share your personal data with third parties, except when required to fulfill bookings or comply with legal obligations (e.g., payment processors).
• Your Rights: You have the right to access, update, or delete your data. Contact us to exercise these rights.
7.4 Cookies
• Our website uses cookies to enhance your experience, analyze traffic, and for marketing purposes. By using our website, you consent to cookie use. You can control cookies via your browser settings.
For more details, see our full Privacy Policy.
8. Governing Law
These Terms and Conditions are governed by the laws of Mexico. Any disputes related to these terms shall be resolved in the competent courts of Cancun, Mexico.
9. Changes to Terms and Conditions
Cancun Vacation Experts reserves the right to modify these Terms and Conditions at any time. Updates will be posted on this page, and the revised version will take immediate effect upon posting. Please review periodically for any changes.
10. Contact Us
For questions about these Terms and Conditions or our Privacy Policy, contact us:
Cancun Vacation Experts
Email: [email protected]
Phone: +52 998 251 92 31
Address: Av. Huayacán Mz. 207 Lt. 2 Loc. 301, SM 313, Cancun, Quintana Roo, C.P. 77560, Mexico
