Privacy Notice

CANCUN LOCAL EXPERT SA DE CV, operating under the name Cancun Vacation Experts, located at Ave. Huayacan Mz. 207 Lt. 2 Local 301 S, SM 313, Cancun, Benito Juárez, C.P. 77560, Quintana Roo, Mexico, and online at www.cancunvacationexperts.com, is responsible for the use and protection of your personal data. Below, we provide details regarding this use and protection:

 

Purpose of Personal Data Usage

The personal data we collect from you is used for the following purposes, which are necessary to provide the services you request:

• Communicating with service providers for reservations of services and tourist attractions.

Additionally, we may use your personal information for secondary purposes that are not essential to the requested service but allow us to offer you better service:

• Promotion and package communications

• Ticket issuance for tours

• Marketing and advertising

• Commercial prospecting

If you do not wish your personal data to be used for these secondary purposes, please indicate below:

I do not consent to the use of my personal data for the following purposes:

[ ] Promotion and package communications

[ ] Ticket issuance for tours

[ ] Marketing and advertising

[ ] Commercial prospecting

Refusing the use of your personal data for these purposes will not be a reason for us to deny the services and products you request from us.

Personal Data We Will Use

For the purposes described in this privacy notice, we will use the following personal data:

• Name

• Tax ID (RFC)

• Unique Population Registry Key (CURP)

• Nationality

• Address

• Home and mobile phone number

• Email

• Autograph and electronic signature

• Age

• Photograph

• Bank account details

• Credit card numbers

• Hobbies and interests

With Whom We Share Your Personal Data and for What Purpose

We inform you that your personal data may be shared domestically and internationally with the following entities for the specified purposes:

Recipient: Hotels

Purpose: Accommodation reservations

Consent Required: No

Recipient: Tour Operators

Purpose: Reservations for tours, circuits          

Consent Required: No

Recipient: Parks 

Purpose:  Tourist attraction reservations

Consent Required: No

Recipient: Airlines

Purpose: Flight reservations

Consent Required: No

Recipient: Banks

Purpose: Payment processing

Consent Required: No

For transfers requiring your consent, if you do not indicate otherwise after reviewing this notice, we will assume you have given consent. We provide the following mechanism to communicate your refusal for data sharing:

Authorization given upon purchasing contracted tourist packages.

How to Access, Rectify, Cancel, or Oppose the Use of Your Personal Data

You have the right to access, rectify, cancel, or oppose the use of your personal data (ARCO rights). To exercise these rights, please submit a request via:

• Email: [email protected]

For details on the process and requirements for ARCO rights, please visit:

• Our website: www.cancunvacationexperts.com

Data Protection Contact:

• Name: Administrative Department

• Address: Ave. Huayacan Mz. 207 Lt. 2 Local 301 S, SM 313, Cancun, Quintana Roo, C.P. 77560, Mexico

• Email: [email protected]

• Phone: 998 251 93 91 / 998 251 92 31

Revoking Your Consent

You may revoke your consent for the processing of your personal data by submitting a request to [email protected]. Note that certain legal obligations may require us to continue processing your data.

Procedure for revocation: 

a) Proof of identity required via email: [email protected]

b) Required documentation: ID, Passport

c) Response time: 5 business days from request date

d) Response method: Email

How to Limit the Use or Disclosure of Your Personal Data

To limit the use or disclosure of your data, please contact us at [email protected].

Tracking Technologies on Our Website

Our website uses cookies, web beacons, and other tracking technologies to improve user experience. These technologies may collect data on preferences, such as preferred language, region, browser type, and visited pages. You can disable these by browsing in incognito mode.

 

Changes to This Privacy Notice

This Privacy Notice may be modified due to new legal requirements or changes to our business practices. We will inform you of any updates through our website www.cancunvacationexperts.com in the privacy notice section.

 

Last Updated: November 6, 2024