Privacy statement

CANCUN LOCAL EXPERT SA DE CV, better known as Cancun Vacation Experts, with address at Ave. Huayacan Mz. 207 Lt. 2 Local 301 S,  SM 313, city Cancun, municipality or delegation Benito Juárez, c.p.77560, in the entity of Quintana Roo, country Mexico, and internet portal, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:


For what purposes will we use your personal data?


The personal data we collect from you, we will use for the following purposes that are necessary for the service you request:

  • Issuance of Walking Tickets
  • Issuance of Hotel Reservations
  • Communication to Suppliers for reservations of services and tourist attractions

Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with a better service:

  • Promotions releases and tour packages
  • Marketing or advertising
  • Commercial prospecting

In case you do not want your personal data to be used for these secondary purposes, please indicate below: I do not consent to my personal data being used for the following purposes:


[] Notices of promotions and tour packages
[] Marketing or advertising
[] Commercial prospecting


The refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products that you request or contract with us.


What personal data will we use for these purposes?


To carry out the purposes described in this privacy notice, we will use the following personal data:

  • Name
  • Federal Taxpayers Registry (RFC)
  • Unique Population Registry Key (CURP)
  • nationality
  • Home
  • Personal phone
  • Cell phone
  • Email
  • Autograph signature
  • Electronic signature
  • Age
  • Photography
  • Bank accounts
  • Number of credit cards
  • Hobbies


With whom do we share your personal information and for what purposes?


We inform you that your personal data is shared inside and outside the country with the following people, companies, organizations or authorities other than us, for the following purposes:


Recipient of personal dataPurposeRequires consent
HotelsAccommodation ReservationsNo
Tour OperatorsTour reservations CircuitsNo
ParksTuristica Attractions ReservationsNo
AirlinesFlight ReservationsNo


In relation to transfers that require your consent, if after reading this privacy notice you do not express your refusal to carry them out, we will understand that you have granted it to us. We put at your disposal the following mechanism so that, in your case, you can communicate your refusal for such transfers to be made:

Your Authorization in the purchase of tourist packages contracted


How can you access, rectify or cancel your personal data, or oppose its use?


You have the right to know what personal data we have about you, what we use them for and the conditions of use we give them (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it considers that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.


For the exercise of any of the ARCO rights, you must submit the respective application through the following means:

writing an email to the address


To know the procedure and requirements for the exercise of ARCO rights, we offer you the following means:

Our Page


The contact details of the person or department of personal data, which is in charge of processing ARCO rights requests, are as follows:


a) Name of the person or department of personal data: Administrative Department
b) Address: Ave. Huayacan Mz. 207 Lt. 2 Local 301 S, colony Super Manzana 313, city Cancun, municipality or delegation Benito Juárez, c.p. 77560, in the entity of QUINTANA ROO, country Mexico
d) Telephone number: 998 251 93 91
Other contact information: 998 251 92 31


You can revoke your consent for the use of your personal data


You can revoke the consent that, in your case, you have granted us for the treatment of your personal data. However, it is important that you keep in mind that not in all cases we will be able to attend your request or terminate the use immediately, since it is possible that for some legal obligation we require to continue treating your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us.


To revoke your consent you must submit your request through the following means:

to email


Regarding the procedure and requirements for the revocation of your consent, we inform you of the following:


a) Through what means can the holder and, where appropriate, his representative, as well as his personality, prove his identity?

b) What information and / or documentation should the application contain? INE, PASSPORT

c) In how many days will we respond to your request?
5 Business Days from the date of application

d) By what means will we communicate the response to your request? Email

e) For more information on the procedure, we make the following means available: Email


How can you limit the use or disclosure of your personal information?


In order for you to limit the use and disclosure of your personal information, we offer the following means:



The use of tracking technologies on our internet portal


We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an internet user, as well as provide you with a better service and experience when browsing our page. The personal data that we collect through these technologies, we will use for the following purposes:

Product and service preferences within our website


The personal data we obtain from these tracking technologies are the following:


Language preferred by the user
Region in which the user is located
Type of user browser
Type of user operating system
Date and time of the start and end of a user’s session
Web pages visited by a user
Searches performed by a user


These technologies can be disabled by following the steps below: Negate incognito mode within our website.


How can you know the changes in this privacy notice?


This privacy notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.


We promise to keep you informed about the changes that this privacy notice may suffer, through: our website


The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows:

Notice in our section on privacy notice

Last update: 10/14/2019